So you've made an order? Welcome to the MagikSweep™ family!

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours.

Your MagikSweep™ products will be sent via Royal Mail, and should be safely in your patiently waiting hands within 5-10 business days*.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

Although we require a signature** on delivery, due to current COVID-19 limitations this is at the discretion of the Royal Mail’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.

*Please note: All shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - It’s ready to go!

**Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

All orders over £50 include FREE delivery United Kingdom-wide, no matter how many products you order.

Once your order is picked and packed, the magical journey from MagikSweep HQ to your front door begins.  

All orders over £50 (no matter how many products you purchase) include FREE delivery UK-wide. You can expect your order to arrive within 5-10 business days* from the day you place it. 

*Please note: Although Royal Mail quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

Yay, time to celebrate – your order is on its way! After we pass your order to Royal Mail, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Royal Mail site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Think your order might be lost in transit? Although Royal Mail quote us 5-10 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Royal Mail. 

Please note: For any queries or issues related to your Royal Mail order, we recommend you first reach out to Our support team directly. While we understand delays are frustrating, we are required to work within Royal Mail's processes.

Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Royal Mail tracking link we provide on your shipping confirmation email.

Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

We deliver to customers in United Kingdom and Australia.

All our products are shipped right here in the UK, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.

MagikSweep™ offers convenient, efficient solutions to keep your home pet hair-free and inviting.

Our user-friendly products make daily cleaning a breeze, contributing to a cleaner and healthier living space.

Not satisfied? Simply return your MagikSweep™ product/s for a full refund (and we’ll cover the cost of return shipping). We will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!

*Please note: This is subject to stock availability.

Have a special someone who you think needs a MagikSweep™ product in their life? You can ship our MagikSweep products directly to them by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - We’re sorry!

Our MagikSweep™ products are only available on our online store.

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 100-day risk free trial of our MagikSweep products, during which you can return them at any time.

To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 100 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 100 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 100 days.

Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

We’ve got you covered here too. All eligible returns (for both refunds and exchanges) will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.

Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay, Apple Pay and PayPal too!

Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

Made your MagikSweep™ purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.

Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

All pricing for our United Kingdom store is listed in Pounds. (£).

Something not quite right with your order? Don’t worry, our MagikSweep™ team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@magiksweep.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your MagikSweep™ stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.